Due to the nature of our business, cancellations affect us significantly. Please read through this policy and contact us if you have any queries or concerns::
Group bookings are required to pay a 20% deposit, with the remainder being paid in full on the day at our ticket office, before the commencement of the tour. Payment can be made by internet banking (our preferred method), or credit card.
All on-line reservations require full payment at the time the booking is made.
Cancellation of your booking must be made at least 24hrs prior to departure time by either phone or email, whereby your payment/deposit will be refunded in full. Your payment/deposit will also be refunded if:
- We have to cancel the trip before commencement because of weather, sea or beach conditions (if we cancel en-route, our Refund Policy applies);
- You cancel on the day due to inclement weather.
No refund of the payment/deposit will be given with cancellation notice of less than 24 hours from tour departure time or your failure to notify us of your cancellation (or part cancellation – ie. a drop in numbers).
Thank you for your understanding.
NB: No charge applies to any booking alterations.
A request for a deposit or full-payment up-front for phone or email bookings may be requested, at our discretion.